Welcome to the TeleTracking Course Catalog — your comprehensive guide to learning and mastering our solutions that help drive safe, efficient, and effective patient flow across the healthcare ecosystem.

Our catalog is designed to support learners at every level and in every role, from frontline staff to system administrators. Whether you are getting started with core system basics, deepening your expertise in advanced workflows, or expanding your knowledge across our suite of products, you’ll find a wide range of courses tailored to meet your needs.

Each course listing includes a title, estimated duration, and a brief description to help you choose the right learning path.

We’re committed to providing engaging, role-based, and product-focused training to empower you and your teams to improve operations and deliver exceptional care.

Understand the fundamental concepts within Patient Flow that inform and guide TeleTracking's solutions and your facility's new practices

Learn how TeleTracking® helps you deliver results to patients, Expanding the Capacity to Care™

These courses are included in the Acute Access Administrator Basics, Acute Access Call Recording Basics, and Acute Access Data and Analytics Basics learning paths.

System administrators learn to navigate and search the Call Recording Master List and review each call's details, transcription, and summary.

Acute Access administrators learn to create and edit Case Teams, assign teams to transfer cases, and filter the Cases List by team.

Acute Access administrators learn how Cases List tabs work, add and organize custom tabs, save default columns, sorting, and filters, and apply Completed-tab date ranges.

Acute Access administrators learn the three disposition types, configure dispositions and required reasons, and manage escalation roles in the dictionary.

Acute Access administrators learn to upload, preview, download, edit, replace, and delete the protocols used to guide transfer workflows.

Authorized users learn to navigate Transfer Call Audit Logs, interpret activity metrics, filter for specific transactions, and export results for reporting or compliance.

Acute Access administrators learn how servicing transfer centers support cases and how to create, edit, associate, default, and filter by Transfer Center.

Authorized users learn to use the Transfer Request Case Audit Report and individual request Audit Logs, interpret recorded events, and export history for compliance and record keeping.

Acute Access administrators learn to distinguish application and Transfer Center settings and configure payor-information, communication, and required-field behavior.

Nurses learn how to use the dashboards and settings, and to view and act on bed information, patients and transport jobs, and notifications. This app replaces the Bedside and Charge Nurse apps.

Patient Placement learns how to use Capacity IQ® and electronic bedboard® to enhance patient placement and see real-time bed capacity and availability as patients are being admitted and discharged.

EVS specialists learn how to use phones and pagers to automatically receive, accept and complete bed and spill clean requests so beds are available for patients who need them

EVS specialists learn how to automatically receive, accept and complete bed and spill clean requests in the Capacity IQ® EVS Mobile app so beds are available for patients who need them.

Nurses, technicians and patient placement specialists learn to target units and assign beds for patients who need a bed or have an active bed request. They also learn to read the electronic bedboard for patient locations and to identify available beds.

Nurses and technicians learn how to efficiently request a bed for a patient, match patient needs with the right bed and level of care and follow that request through completion for the Emergency Department.

The Manager of Case Management learns how to monitor and ensure patients move efficiently through their hospital system.

Nurses and technicians learn how to efficiently request a bed for a patient, match patient needs with the right bed and level of care and follow that request through completion for procedural areas.

Patient access, registration and admitting specialists learn how to place patients effectively through the patient placement department with detailed workflow information for each role.

Nurses and technicians learn to prepare to receive patients on their floor or unit with an estimated time of arrival, to place a bed request for an in-house patient for the appropriate level of care, and to execute and complete discharge planning.

Transporters learn how to efficiently use phones and pagers to receive, accept and complete patient transport requests so patients receive the care they need.

Transporters learn how to efficiently receive, accept and complete patient transport requests in the mobile app so patients receive the care they need.

Nurses and technicians learn how to find and place patients for transport requests for ancillary areas like MRI, CT and X-Ray.

Designed for EVS Supervisors, this course will help you learn about managing EVS staff completing Daily Cleans tasks

A quick look into using the Capacity IQ® EVS mobile app to accept, complete, and cancel Daily Cleans jobs

Learn how to manage efficient operations through real-time and historical data, leading to better outcomes and performance metrics that matter.

Patient Placement Supervisors learn to use real-time and historical data to achieve outcomes, best practices, and drive performance, as well as how real-time data visibility ensures patients are placed into the right bed at the right time, the first time.

Frontline supervisors learn to use real-time and historical data to ensure procedures and placements are followed in a timely manner, and how to analyze various reports to drive outcomes, performance, and best practices.

Frontline supervisors learn how to manage efficient operations through real-time and historical data, leading to better outcomes and performance metrics that matter.

Learn how to access and run the Location Dwell Report and apply it in specific use cases, including patient reports, InHouse summary and details, and Ancillary summary and details.

Learn to analyze processing time, real-time and historical data to ensure your department executes on bed requests efficiently, analyze assignment completion performance efficiently, and drive outcomes, performance and best practices.

System administrators receive a high-level overview of all the Sys Admin course components.

System administrators receive a high-level overview of all the Sys Admin course components.

System administrators learn how to work within Dictionary Management.

System administrators learn how to create and modify TeleTracking® solution structures within a hospital.

System administrators learn how to create a User and add their appropriate permissions in TeleTracking® solutions.

System administrators learn how to set up Notifications in TeleTracking® solutions.

System administrators learn how to create a Console in TeleTracking® solutions.

How to apply badges to patients for RTLS Systems.

This course introduces Referral IQ®, showing how care teams use it to view, create, and track referral requests. Learners will explore key features like the Referrals List and real-time updates throughout the referral process.

Transfer Center agents, nurses and hospitalists learn how to triage and gather patient information quickly and easily for the admitting physician, and how to stay organized to keep multiple parties informed with documented calls, case creation and notes.

By the end of this lesson, you will understand how Transfer IQ® improves Patient Access, recognize basic elements and functionality in Transfer IQ®, and be able to receive, create, and complete transfer requests.

By the end of this lesson, you will be able to explain at a high level how the Transfer IQ® application improves patient access and workflow, and list key features of the application.

In this lesson, we'll explain how to access the Case List, list ways to organize and search the Case List, and demonstrate how to open, save, and close a case.

Now that we've explored navigating Transfer IQ®, let's go through some of the procedures that will be used in the daily workflow. In this lesson we'll demonstrate creating a new transfer case and review how to enter referring and basic information.

The Communication tab and Case Log are a useful tools in documenting the people involved in the patient case. In this lesson we will demonstrate how to document communication with Physicians and others, and review how to enter notes in the Case Log.

In this lesson we will create an electronic bed request, document the outcome of a transfer case, and enter patient transport details.

In this lesson we will demonstrate how to upload documents to a case.

In this lesson, we will demonstrate how to complete a case.

In this lesson, we will describe and demonstrate the Call Recording functionality.

Frontline supervisors learn how to leverage real-time and historical data to achieve outcomes, best practices and drive performance. In addition, they gain real-time data visibility to ensure patients are being admitted to the health system efficiently.

Gain an overview of the Data IQ® platform, understand its key capabilities, and learn how to navigate its core features. This foundational training provides the essential context needed before moving on to tasks for report viewers and editors.

Having taken the Foundations 1: Introduction... course, report viewers can learn how to access and interact with reports generated in Data IQ®

Having taken the Foundations 1: Introduction... course, Report Editors and Report Publishers can learn how to edit and create reports to make Data IQ®'s extensive data sets easily viewable by people across your organization

In the second part of the training for Report Editors and Publishers, learners will learn how to create dashboards and add analytics information to visualizations in Data IQ®

Data analysts, Report Viewers, Report Editors and Report Publishers learn about SynapseIQ® Enterprise features and best practices, how to build and update standard content, how to use online help, and how data latency works.

Data analysts, Report Editors and Report Publishers learn to build workbooks, handle data sources, copy content, and view and export and troubleshoot the underlying data behind the metrics.

Learn more about the Analytics Tab, which gives you a shortcut to more advanced analytics functions, helping you maximize your visualization options to make data more accessible and appealing to viewers.

Learn more about the process of using groupings to view data from a broader perspective, combining similar data points to compare or contrast them to each other.

Learn more about Quick Table Calculations, advanced functions that quickly apply a table calculation to a visualization, making complex information accessible at a glance.

Learn more about sorting, the arrangement of data points performed on a visualization, focusing the viewer on the important story in the data.

Learn more about the process of creating calculated fields to generate bespoke information for your worksheets and dashboards

Learn more about building compelling and informative presentations of data for your healthcare facility's staff and administration

Learn more about the process of using filters to streamline data presentations to your healthcare facility's staff and administration

Learn how to access, view, comment upon, and share information generated in Data IQ®.

Learn how to stay informed and current on your healthcare facility's data without spending your time constantly updating the information.

Learn about the process of viewing reports and worksheets, as well as receiving notifications for key events generated by Data IQ®'s data analysis.

This video introduces the fundamentals of Data IQ®, including logging in, navigating dashboards, understanding how standard content is updated, how to use online help, and the effects of data latency (Fast Lane/Standard Lane data elements).

Learn how to use filters in Data IQ® default content. Understand the scope of filters, the filters of default content, the difference between your organization's customized default content and the out-of-the-box TeleTracking default content.

Learn where to find published data sources, how to build a new workbook, how to use dimensions and measures, the types of dimensions, how to edit a calculated field, and how to work with multiple data sources

Learn where to find listed system updates and how to copy new Standard Content from the TeleTracking Standard Content folder into your Custom Content.

This video walks through the system and software requirements for connecting to the Data IQ® server, the steps for connecting to the Data IQ® server, and how to build workbooks from scratch using TeleTracking published data sources.

This video explains how to view Underlying Data to identify the real problems occurring in your health system, how to view data for multiple data points, and how to export Underlying Data to Excel.

Learn to communicate with clear plans and data, prioritize patient flow, gain efficiencies with metrics, and reach goals with best practices. Also learn efficient scheduling and streamlined care utilization using FamilyVue and Precision Patient Placement

Clinical Workflow® Suite addresses inefficient workflows and lack of transparency by providing real-time visibility to patient, staff and procedure status, streamlining patient flow and providing easy-to-use reports to measure operational performance.

Los especialistas de EVS aprenden a recibir, aceptar y completar automáticamente solicitudes de limpieza de camas y derrames en la aplicación TeleTracking EVS para que estas, estén disponibles para los pacientes que las necesiten.

Los especialistas de EVS aprenden a usar teléfonos y beepers para recibir, aceptar y completar automáticamente solicitudes de limpieza de camas y derrames para que estas, estén disponibles para los pacientes que las necesitan.

Los transportistas aprenden con eficiencia a usar los teléfonos y beepers para recibir, aceptar y completar solicitudes de transporte de pacientes para que los pacientes reciban la atención que necesitan.

Los transportistas aprenden a recibir, aceptar y completar de manera eficiente las solicitudes de transporte de pacientes en la aplicación móvil para que los pacientes reciban la atención que necesitan.

In the opening module of the Workflow IQ® course, you’ll get a reminder of the Science of Patient Flow.

In this module of the Workflow IQ® course, you’ll learn about the foundations and workflows underpinning the solution.

In this module of the Workflow IQ® course, you’ll learn about the layout and organization of the solution.

In this module of the Workflow IQ® course, you’ll learn about the various tasks and attributes around individual patients.

In this module of the Workflow IQ® course, you’ll learn how to move patients through your facility using Workflow IQ®.

In this module of the Workflow IQ® course, you’ll learn about the tasks you can perform on cases.

In this module of the Workflow IQ® course, you’ll learn about the various functions related to Unit-level staff.

In this module of the Workflow IQ® course, you’ll learn how to manage various tasks related to Zone-level staff.

In this module of the Workflow IQ® course, we recap what you learned.

Learn how to use Patient Badges in Workflow IQ® with RTLS technology to automate patient flow and location status updates.

Learn how to manage and document Bedside Procedures efficiently using Workflow IQ®.

Learn to create and manage patient cases manually in Workflow IQ®, from adding patient details to finalizing appointments.

Learn how to track and manage case delays effectively in Workflow IQ® to support operational efficiency.