Responsibility + Scope

Clients will be responsible for creating and maintaining all areas within a users profile.
TeleTracking Client Support is unable to make any changes in a users profile.
- Teletracking Client Support can answer questions, and help provide guidance on areas that could be updated to help resolve an issue.

Profile Tab

User login ID
- Can be alpha numeric
Login Type
- MSAD
- Standard
Password
- Reset
- Resetting Passwords
IVR ID
- Must be numeric
PIN
- Only needed if certain features are used.
PreAdmitTracking Default Console View
- Console a variable user will load if the unit/cluster doesn’t have a default console
PatientTracking Portal Default Console View
- Console a variable user will load if the unit/cluster doesn’t have a default console
Alias
- Alias to be displayed in Portal
Default View Group
- Console a variable user will load if the unit/cluster or user doesn’t have a default console
Vocera User ID
- Associate User ID with the Vocera system

First name
ADTID
Device Method
- Select…
  - No device
- Fixed
  - Device is assigned
- Variable
  - Must select device when logging in via IVR
Device IVR ID
- Only available if Device Method is Fixed
- If Device has * in front of the IVR ID, it is assigned to another user. Can be assigned to you anyway.
Membership Type
- All
  - Only a membership of All can assign another user the membership of ALL
- Variable
  - Prompted to select membership upon logging in
- Fixed
  - Membership is assigned
Base Unit
- Affects things such as the user’s access to data on reports
Base Location
- Used for base location for a transporter or a transport job requester

User abbr.
Language
- English (United States)
- English (United Kingdom)
- Spanish
Role
- Enter the role from the Roles Tab
Staff Type
Title
Level
- Level 1-5
- Used to determine the different levels of management for alerts
Employee Category
- Used as a reporting filter
Post dispatch paging
- Used to receive the transport job details on alpha pager

Membership
Units/Clusters in membership
- Displays the following:
  - Enterprise
  - Campus
  - Unit
  - Cluster
Admin rights
- If this is not enabled, the users will see the options in the Admin Tool but all of the screens will be blank

Select…
- No assignment
All
- When users have an assignment of All, they are not assigned to a specific zone or section and can be dispatched to jobs in any zone or section of the campus when they are logged in to the Interactive Voice Response (IVR) system.
Fixed
- They are automatically designated to be dispatched to jobs that are in a specific zone
Fixed and Exclusive
- They are automatically designated to do transport jobs that are going out of or coming in to specific zones or sections
NONE
- No assignment but NONE is still linked to the campus
Variable
- When users have variable assignments, they must indicate specific sections and zones when they log in to the Interactive Voice Response (IVR) system in the Capacity Management Suite™ system each day

Select…
- No assignment
All
- When users have an assignment of All, they are not assigned to a specific zone or section and can be dispatched to jobs in any zone or section of the campus when they are logged in to the Interactive Voice Response (IVR) system.
Fixed
- They are automatically designated to be dispatched to jobs that are in a specific zone
NONE
- No assignment but NONE is still linked to the campus
Variable
- When users have variable assignments, they must indicate specific sections and zones when they log in to the Interactive Voice Response (IVR) system in the Capacity Management Suite™ system each day.

Notifications vs. Alerts
- Notifications are triggered based on an action
- Alerts are triggered based off of time
Notifications can be delivered in one of the three methods:
- Paging Device
- Email
- Screen Alert

Delivery Time
- When I am logged in
- Specific Time Range
  - Can not setup times to range over midnight
  - Typically setup for 12:00 AM to 12:00 AM

Discharge Timer
- Threshold 1
- Threshold 2
  - Send Alert for patients whose Home Unit is …
Assigned Bed Timer
- Threshold 1
- Threshold 2
  - Send Alert for patients whose
    
    Admit Source
    Target Unit
    Origin Unit
    Origin Unit or Target Unit
Observation Timer
- Threshold 1
- Threshold 2
  - Send Alert for patients whose Admit Source is
Occupied Timer
•Discharge

•Send Notifications for Patient Discharges in Campus

•Location Change

•Send Notifications for Patient Location Changes in Campus

Care Progression Threshold Alert
- Enable Warning
- Enable Alert
  - Send Alert for patients whose home unit is
  - For Care Progression Groups
Patient in Isolated Location
- Enable/Disable
- Send Via
  - Screen Alert
  - Full Screen Alarm
Patient Walkout
- Enable/Disable
- Send Via
  - Screen Alert
  - Full Screen Alarm
Staff Assistance Requested
- Enable/Disable
- Send Via
  - Screen Alert
  - Full Screen Alarm