Info
Problems
Invalid User ID or Password
If a message appears stating that the user ID or password is invalid, please check to make sure you have entered the correct information in both the User Login ID and Password boxes.
This message also appears when you attempt to sign in using a deactivated user account.
Please check with your hospital's Capacity IQ® solution administrator to ensure that you are using a user login ID and password from an active user account.
If you have forgotten your password, select the Forgot your password? link.
Note
TeleTracking Technologies Client Support representatives cannot change user IDs, user accounts, or permissions.
Please contact the representative at your hospital who is the administrator for the Capacity Management Suite solution.
Basics
Signing in When You Have Variable Membership ("Floater")
If you have variable membership (sometimes called being a "floater"), you will need to select a cluster or ward/unit so that you can have access to patient, bed, and job information from that cluster or ward.
What Does the Page Where You Sign In Look Like?
Standalone
Operations IQ® Enabled
Logging In
Login with Standalone Mode
In the User Login ID box, type your user ID (for example, csmith).
In the Password box, type your password.
Click Sign In.
When the Select Membership dialog box appears, select the cluster or ward for which you are authorized to access patient, bed, and job information. Your supervisor can help you to determine what to select.
To select a cluster, select the check box for the cluster name. You can select only one cluster check box.
To see the list of wards within a cluster, click the + next to the cluster.
To select a ward, scroll to the end of the list of clusters, and then select the check box for the ward. You can select only one ward check box.
Click Save.
Login with Operations IQ® Enabled Mode
In the User Login ID box, type your user ID (for example, csmith).
In the Password box, type your password.
Click Sign In.
Select an application (such as Clinical Operations > Patient Tracking Portal> If your health system is configured for multiple instances of the Capacity Management Suite, select the instance name).
When the Select Membership dialog box appears, select the cluster or ward for which you are authorized to access patient, bed, and job information. Your supervisor can help you to determine what to select.
To select a cluster, select the check box for the cluster name. You can select only one cluster check box.
To see the list of wards within a cluster, click the + next to the cluster.
To select a ward, scroll to the end of the list of clusters, and then select the check box for the ward. You can select only one ward check box.
Click Save.
Using a RAC Code to Change Wards and Clusters
Occasionally, you might need access to patient and bed information in wards and clusters that are not included in your membership. (See the definition of Membership in the Capacity IQ® Transport application, membership in the Capacity IQ® EVS application, and membership in Capacity IQ® PreAdmit application application.)
If you have variable membership (floater) and you have already signed in for the day and selected a ward or cluster, and then you need to have access to patient, bed, or job information from another ward or cluster, you may sign out and sign in to select a different ward or cluster.
If you have the Allow User to Set Membership on Login permission, then when you sign out and attempt to sign in again and select an application, you are prompted automatically to select another cluster or ward. If you do not have this permission, you are required to enter a Re-Assignment Authorization Code (RAC) before you can select another cluster or ward.
Ask a user who has the Allow User to Request RAC permission to generate the Re-Assignment Authorization Code (RAC) for you. For example, your supervisor might have this permission.
To change ward/cluster using RAC
Sign out of Capacity IQ® and the Interactive Voice Response (IVR) system.
Ask a user with the Allow User to Request RAC permission for a Re-Assignment Authorization Code (RAC) (for example, your supervisor).
Open Capacity IQ® again.
In the User Login ID box, type your user ID (for example, csmith).
In the Password box, type your password.
Select the Add RAC Code link.
In the RAC Code box, type the Re-Assignment Authorization Code (RAC).
Click Sign In.
Complete the remaining steps in Signing in When You Have Variable Membership.
Tips
In a Single Sign-on configuration, supervisors can sign in to an employee's computer by clicking Sign Out > End Session and then entering their own user login ID and password.
Transporters and Bed Cleaners Cannot Sign in on a Workstation While Dispatched or In Progress with a Job
Occasionally, transporters and bed cleaners sign in to the Capacity IQ® on a computer workstation.
For example:
If a transporter's last name has changed, the transporter might sign in and change the name in My Information.
Transporters and bed cleaners cannot sign in on a workstation if their current statuses are Dispatched or In Progress on transport or bed cleaning jobs.