About
Need Help Signing In?
Checklist
Part 1 - Invalid User ID or Password
If a message appears stating that the user ID or password is invalid, please check to make sure you have entered the correct information in both the User Login ID and Password boxes.
This message also appears when you attempt to sign in using a deactivated user account.
Please check with your hospital's Capacity IQ® administrator to ensure that you are using a user login ID and password from an active user account.
If you have forgotten your password, click the “Forgot Your Password” link.
TeleTracking® Support representatives cannot change user IDs, user accounts, or permissions.
Please contact the representative at your hospital who is the administrator for the Capacity Management Suite® solution.
Part 2 - Signing in When You Have Variable Membership ("Floater")
If you have variable membership (sometimes called being a "floater"), you will need to select a cluster or ward so that you can have access to patient, bed, and job information from that cluster or ward.
If the page where you sign in looks like the following, then Capacity IQ® or Capacity Management Suite® is integrated with the Operations IQ® Platform.
When Accessing the Capacity IQ® through the Platform…
In the “User Login ID” box, type your user ID (for example, csmith).
In the “Password” box, type your password.
Click “Sign In”.
Select an application (such as Clinical Operations > PatientTracking Portal> If your health system is configured for multiple instances, select the instance name).
When the “Select Membership” dialog box appears, select the cluster or ward for which you are authorized to access patient, bed, and job information. Your supervisor can help you to determine what to select.
To select a cluster, select the check box for the cluster name. You can select only one cluster check box.
To see the list of wards within a cluster, click the + next to the cluster.
To select a ward, scroll to the end of the list of clusters, and then select the check box for the ward. You can select only one ward check box.
Click “Save”.
Part 3 - Transporters and Bed Cleaners Cannot Sign in on a Workstation While Dispatched or In Progress with a Job.
Occasionally, transporters and bed cleaners sign in to the Capacity IQ® on a computer workstation.
For example, if a transporter's last name has changed, then the transporter might sign in and change the name in My Information.
Transporters and bed cleaners cannot sign in on a workstation if their current statuses are Dispatched or In Progress on transport or bed cleaning jobs.
Part 4 - Clearing cache and cookies
Open the browsing data settings by navigating using the Keyboard Shortcut - CTRL + SHIFT + DELETE.
This works for:
Chrome
Edge
Internet Explorer
Firefox.
Once opened check the below if applicable and clear:
Cookies
Cached Files
Temporary Files
You can also do this by by clicking on the tools icon at the top-right corner of Chrome (three dots) > More tools > Clear browsing data > check Cookies and other site data & Cached images and files (time range start at 24hrs and adjust as needed). > Clear data
Part 4 - Check the URL
Check to make sure you have entered the correct URL.
You can ask your neighbor or supervisor if you want to double check the URL they use.